Orders must be paid in full before shipping.
Birds held for pickup must be picked up the day they arrived to the FedEx Hub.
What company and service do we use?
We use USPS, FedEx or DHL. and ship Priority Overnight.
When do we ship?
Shipping days are Monday - Friday. Arrival days are Tuesdays - Saturdays as the reptiles ship PRIORITY OVERNIGHT. Saturday shipments for Sunday arrival may be requested, but ultimately decided by Modern Birds. Thursday shipments can ONLY go to a Fedex location that allows dangerous goods shipping (as noted on the fedex website). Usually, the delivery time is between 10:00 AM - 12:00 PM (your local time) in most metro areas, however some remote areas may not be guaranteed to arrive until 1:00 PM - 5:00 PM.
Once your order is printed, we will contact you to mutually agree on a ship date to ensure availability and temperatures on both ends. We are not local to you, please note we check the weather via Google. If there are any storms and/or “acts of god”, the customer must disclose this information and a different ship day must be picked.
What are our temperature requirements?
Temperature requirements for shipping vary between April-September and October-March. For animal safety, Modern Birsd acknowledges weather changes can affect shipping depending on species.
Having temperature variations greatly decreases the chance of a Dead On Arrival (D.O.A) and will assist the arrival of the reptiles as season changes greatly affect the shipping process.
Where do we ship?
We ship locally and internationally .
Does someone need to be home to receive the package?
YES! In order for our Live Arrival Guarantee (L.A.G) to be valid, someone MUST be home to receive the package.
Is Signature required?
FedEx does not require a signature to leave the package. Exoticsreptiles is not responsible for any package once it has been tendered to FedEx. If you are not going to be available to receive the package we recommend contacting us before the scheduled ship day.
*Please ensure that the shipping address provided is correct in order to validate this guarantee.
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